Quality

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FAQs

Price Guarantee

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Return & Refund Policy

Shipping

Materials

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Fit Guide

Frequently Asked Question's

During checkout, we’ll provide you with an estimated arrival date based on our current production lead time (14 – 18, varies by product) plus shipping transit time. Shipping transit time is, on average, 5 to 8 business days. Additionally, your customer service representative can provide you with details regarding your specific order.

The type of Assembly required for your order is specified as part of individual product attributes and could be one of the following:
• No Assembly required – Product is delivered pre-assembled and does not require any assembly at the specified order destination.
• Self-Assembly – The Furniture has a basic assembly procedure that can be done with simple tools (like a screwdriver) and comes with assembly instructions.
• Assembly Required – Product requires Carpenter Assembly or professional service. Furny currently provides Carpenter Assembly service in 100 Cities across the country. Please enter your Pin Code to determine if Carpenter Assembly is available at your location and contact our Customer Support to scheduling of assembly. In case we service your location, we will organize the Carpenter within 48 hours of getting the request.

Most of our furniture products are assembled by our own carpenters. For all serviceable locations, post receiving a request by you we will arrange for a carpenter within 48 hrs.

We try our best for you get what you see. However, due to factors like studio lightings, Different manufacturing batch and screen resolution which differ from device to device, there is a possibility of minor differences perceived in colour.
Fabric colours may also vary basis exposure to light in your surroundings and placement in your house.

You can definitely check out our furniture in person at our warehouse located at Bhiwandi, Thane location. For more information call to our customer service to schedule visit date.

Our free design tips and advice aim to help you choose the right furniture according to your requirements. That way, you won’t purchase furniture that don’t fit your space or your need. Feel free to send over a photo of your space with some ideas on what you’re looking to do, so our designers can take a look. We also offer best suitable furniture guidance upon request so you can see for yourself if the colors and patterns you’re considering complement or match existing fabrics and wall treatments.

Yes we do have some items available for immediate delivery. Due to varieties offered in fabrics, wood stains, and cushions, all items are made to order for each customer based on his or her preferences. Most orders ship within 1-3 weeks (varies by product).

All of our fabrics are durable and will stand up against pets or children. The main concern for most is how easy it is to clean up after those little, sticky fingers have landed on their lovely sofa or chair. We’ve carefully selected fabrics that have relatively easy cleaning instructions and can be spot-cleaned for everyday mishaps.

Yes!! Our designers will help you with your requirements. We suggest taking the Sofa Guide Tour to come to understanding the kind of varieties in design and comfort and then taking assistance of our production experts to choosing the perfect one. Additionally, our interior designers will help choose fabrics / color / model that should go well with your surroundings. Also, Kindly Note Customised Orders CANNOT be cancelled once its placed.

Solid wood refers to the primary or base material of the product. Specific products and certain designs may have secondary material used like ply wood, MDF, HDF or particle wood.

Finding something you love is one thing. Making sure it fits is another. Measuring to ensure your furniture will fit is something we highly recommend before purchasing or arranging delivery. Use our measurement guide to make sure it fits!

No, we only create new pieces at this time. We love seeing how our customers mix old and new, so if you decide to refurbish your furniture with our fabric, please be sure to share your pics with us.

All products are of including shipping cost. You don’t need to pay on and above of listing price.
There are certain locations like hill area and outside city limits where we need to arrange special vehicles for delivery.In such cases we will confirm with u the ODA charges before dispatch.

All orders are charged in full when placed. We accept most major credit cards to include Visa, MasterCard, AmericanExpress.
 
Furny will ship your products to more than 5000 pin codes currently, which includes all metro cities.
You will receive an email from us as soon as your order ships along with a tracking number so you can follow it right to your door.
 
It’s recommended that you have your area cleared before your new furniture arrives. The delivery team will not remove any old furniture and should not be involved in any detailed moving of existing furniture due to liability. The delivery teams will not take away any old pieces as, in most cases, they have full trucks to make several deliveries within a day.
No need to worry if anything is damaged in transit – we have you covered! Most things can be fixed or replaced. Before refusing delivery, please be sure to give us a call, and we can assess the damage and determine the best solution moving forward. Requesting you to please write remark on POD as “Damaged Item Delivered”
Take some pictures of the damage so we can determine the best and fastest solution for you. You can submit the photos and a description of the damagethrough mail and mobile. We work with a network of certified furniture-repair companies and will begin contacting them to find a furniture medic who’s both qualified to address your particular issue and available.
Most of our collections do have removable legs that allow for an additional 4-6″ of clearance, or their bases can be removed with a power drill and a #2 square tip drill/screwdriver bit. Please make sure you measure the entryway width and height against the item purchased to ensure a smooth delivery process. Be sure to check out our measuring guide, and contact us with any questions about measuring your space.
We partner with various shipping companies for delivery. Depending upon pin code it takes 8-11 days for delivery. You can track shipment online to check delivery status of your shipment.
All scheduling for delivery is done with the shipping companies that we use to ship our furniture. Keep in mind, scheduling requires a lot of coordination with drivers/delivery teams; although they offer multiple days and time slots, they aren’t available for delivery just any date and time. You’ll get a call from the shipping company as soon as your product scans into the local facility responsible for delivering your product. This process can take 2-3 business days once the product has arrived to the final-mile facility.
We build everything and ship everything in your order together. Shipping orders together helps keep things simple so you don’t have to arrange two separate deliveries.
 
You can check the status of your order by logging into your account and visiting the my account section.
You’ll be able to:
-Get the current status of your order
-Check if your order has shipped
-View order details
We’re bummed to see you go! Orders can be cancelled as long as they are not shipped from our place. If your order/product is made to order then 20% amount of order value will be deducted and rest will be credited in your account within 7 working days
 
Please allow up to five business days from the time we process your refund for the refunded amount to be credited back to your account. You can contact our customer service department after five days if you do not see the credit reflected in your account.
 
Zefo and safexpressare our return pick-up provider. Please allow up to two weeks for them to schedule a pick-up with you. If you haven’t received a scheduling call from them, kindly contact us.
 
We’re so sorry to hear that you have an issue with one of our products. We stand behind the quality of our products and want you to be happy with your purchase for the life of it. In order to process your request in an accurate and timely fashion. Please write us with images of same.
By providing us with this information, you’re helping ensure that future customers don’t experience the same issue. We will do our very best to get your situation resolved in a timely manner.
We work with a network of furniture repair companies and will begin contacting them to find out who is best able to repair your furniture. The process to contact a medic and schedule a time for the inspection usually takes 2-4 days and we will follow up within a few days with possible dates and solutions for you.
 
Yes, you have 2 days from placing your order to give us a call at or email us to make any changes. Just remember to include your order number. Any changes made after the first couple of days will likely cause your estimated arrival date to change, so please contact customer service if that’s a concern. We also understand that sometimes you may just need more time to decide between blue and turquoise. In that instance, feel free to email or call us to place your order on hold until you’re really, really sure.
 
We accept payments from Visa, MasterCard, American Express, and Discover.
 
Not usually. A few times a year, we like to show our appreciation to our customers by offering site-wide sales with deep discounts on all products. We’ve also been known to do limited-time promotions on certain collections. During those site-wide sales and promos, other coupons are not able to be combined. The good news is you can save those coupons for when you’re ready to purchase that second chair or rug to go under your new, cool sofa.
 
We are excited to offer designers and architects new ways to create beautiful homes, businesses, and community environments for your clients. If you’re an architect, designer, developer, or retailer, enjoy a trade program that gives you unparalleled access to source Furny pieces at great prices.
 
The product comes with a 12 month warranty against any manufacturing defects and any other issues with the materials that have been used. The warranty does not cover damages due to usage of the product beyond its intended use and wear & tear in the natural course of product usage.